Question 1

How do I book a private transfer?

Accepted Answer

Use the booking form to select your route, vehicle and trip details. After you submit it, Bukap emails you a separate secure TAB payment link.

Question 2

When is my reservation confirmed?

Accepted Answer

Your reservation is confirmed as soon as you complete payment through the secure TAB link sent by email.

Question 3

Where will my driver meet me?

Accepted Answer

Your confirmation includes the pickup details. For airport arrivals, the meeting instructions are coordinated around your flight and arrival terminal.

Question 4

What happens if my flight is delayed?

Accepted Answer

Bukap monitors flight information for airport pickups and coordinates the service around the updated arrival time.

Question 5

What is Bukap’s cancellation policy?

Accepted Answer

You may cancel or reschedule without charge until 24 hours before the service. Cancellations made within 24 hours are non-refundable.

Question 6

Are child seats available?

Accepted Answer

Yes. Add the children’s ages and the seats needed in the booking form so the correct equipment can be arranged.

Question 7

Can Bukap transport large groups, weddings and corporate travelers?

Accepted Answer

Yes. Bukap coordinates SUVs, minivans, large vans and touring coaches, including multi-vehicle schedules for events and group movements.

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